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Customer Service Record Tool Help

What is the Customer Service Record (CSR) Tool?

Customer Service Record (CSR) Tool is an on-demand and easy to use application to help Genesys resellers create and manage customers (the subscribers). Genesys resellers can easily create new customers and control various features pertaining to self-service and premier edition to which those customers have access.

About This Help

Some of the topics explaining the different features of the CSR Tool are:

Subscriber Management

Find information about managing subscriber information, including:

Phone Number Management

Find information about managing phone numbers, including:

Configuring Features

Find information about configuring certain features:

This page was last edited on February 26, 2016, at 12:23.


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