Genesys Customer Care Support
If you need help with any of the features, please contact Genesys Customer Care for the Cloud.
Genesys Customer Care Case Management Portal
Open and manage your cases by logging into the Customer Care portal.
Note: You might have a unique portal that can be used to access Customer Care.
For instructions on using the Case Management Tool, refer to Section 7: Case Management Process.
Cloud Contact Phone Numbers
Need additional assistance with using your Genesys Cloud solution? We’re happy to help. Just contact us using one of the phone numbers listed on the following page: Cloud Contact Phone Numbers.