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Subscriber Lookup Details

Subscriber Lookup Details

The Subscriber Details page displays the subscriber status, voice sites, and phone numbers. This page also allows the CSR user to enable/disable features.

  • In the Voice Site Information section:
    • Click the site name to access that Voice Site in the subscriber’s CX Builder account.
    • Click the phone number to access the Assign/Unassign Phone Number page.
  • The Contact Information section displays the subscriber’s name, contact phone number, email address, and billing ID.
    • Click the Change link to the right of the email address to change the email address of that account. Clicking this link sends an email prompting the subscriber to create a new password for their account.
  • In the Configure Account section, click the links to the right of the features to enable/disable the feature. See Enabling CX Builder Features for details.

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This page was last modified on February 26, 2016, at 04:42.