|Maintenance Notice - PDF Generation|
|Dynamic PDF generation for web-based content is temporarily unavailable. This maintenance affects dynamic PDF files that are generated from either the HTML-based page or manual that you are viewing. Links that normally allow this functionality have been hidden, and will reappear as soon as the feature is restored.
How do I use Agent Desktop?
Log In — The Log In window is the first view you see when you launch the VCC Agent Desktop application in a browser window. It lets you identify yourself to your company's system and, if required by your administrator, enter additional login information.You might have the optional ability to change your phone number when log in.