Email Interactions

Important

This is the Premier Edition Cloud VCC agent desktop. Are you looking for Workspace Web Edition Agent Desktop? Click these links: Workspace Web Edition 8.5.2 or Workspace Web Edition 9.0.0.

Overview

The email interaction view enables you to view all of the information necessary to handle inbound and outbound email interactions with a contact.

Tip

Agent Capacity Rules specify how many interactions you can receive and the number of channels (media types).