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Email Interactions


This is the Premier Edition Cloud VCC agent desktop. Are you looking for Workspace Web Edition Agent Desktop? Click these links: Workspace Web Edition 8.5.2 or Workspace Web Edition 9.0.0.


The email interaction view enables you to view all of the information necessary to handle inbound and outbound email interactions with a contact.

Agent Capacity Rules specify how many interactions you can receive and the number of channels (media types).
This page was last edited on March 17, 2020, at 14:50.


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