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Chat Interactions

Overview

Chat tasks enable you to handle chat interactions with contacts and internal targets.

  • Chat Interaction — Enables you to view all of the information that is necessary to handle a chat interaction with a contact.
  • Voice Consultation — You can consult by the voice channel with another agent about the current chat interaction. The target agent can choose not to accept your consultation request.
Tip
Agent Capacity Rules specify how many interactions you can receive and the number of channels (media types).

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This page was last modified on August 26, 2016, at 03:24.