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VCC Documentation Resources and Contacting Genesys Customer Care

Do you need more information about the VCC solution? The following documentation might be able to help you:

  • The VCC Release Note: gives you all the information about new features, modifications, or any known UI behaviors/limitations.
  • The VCC Solution Guide: gives you an overview of Virtual Contact Center (VCC) and are intended for use by administrators, supervisors, and agents. These topics also describe the product functionality and the user interfaces (UI), such as user accounts, routing, outbound campaigns, call recording, data recording, and historical reporting.
  • The VCC Dashboard Help gives you the information that you need to use the VCC Dashboard application.
  • The CX Analytics Help: gives you the information that you need to use the CX Analytics' VCC historical reports.

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website.

Contacting Genesys Customer Care for the Cloud

Need additional assistance with using your Genesys Cloud solution? We’re happy to help. Just contact us using one of the phone numbers listed on the following page: Cloud Contact Phone Numbers.

This page was last modified on May 13, 2016, at 09:31.

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