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Genesys Cloud - Premier Edition OEM Release Notes

These release notes apply to the February, 2018 (version 2.8.1) of the Customer Service Record (CSR) Tool.

  • The New in This Release section lists the new features.
  • The Corrections and Modifications section for each release lists corrections to issues and limitations that were previously documented as Known Issues.
  • The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.

Note: The numbers in parentheses are for internal use only.

What's New?

This release contains no new features.

Resolved Issues

This release contains no corrections or modifications.

Known Issues

  • If you create a subscriber account in the CSR Tool using the Add Enterprise Account dialog box, wait 10 minutes before enabling the ACD check box in the Configure Account section and setting the CX Builder features for your account. (AACD-3855).

Contacting Genesys Customer Care for the Cloud

Need additional assistance with using your Genesys Cloud solution? We’re happy to help. Just contact us using one of the phone numbers listed on the following page: Cloud Contact Phone Numbers.

This page was last modified on March 2, 2018, at 06:42.


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