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Signing Out

When you complete your work for the day, or before you logout of Salesforce, you must log off from the system. It is best practice for you to log out between shifts, to ensure that this time is not counted as your Not Ready time, instead of timed logged out, as this impacts your agent productivity statistics.

To log out:

  1. Select file:cti_sf_dropdown.png on the dialpad.
  2. Click Sign Out.

thumb|center|Sign Out Screen

This page was last edited on April 28, 2016, at 21:05.
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