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Logging In

When launching the Adapter, the Log In view opens in your browser. It enables you to identify yourself to the Adapter system.

If your call center has single sign-on (SSO) available, after you log in, you are directly connected to Genesys and are automatically put into the Ready state, so you can start taking calls.

To log in:

  1. Enter your username (email address) and password and click Log In.
    Login Screen
  2. The dialpad is displayed and you can make an outbound call, change your online status, or log out.
This page was last edited on April 28, 2016, at 21:05.
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