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Creating Your Salesforce Call Center

This section does not apply if you are a current user of VCC GPlus Adapter for Salesforce.

If you are a new user of the VCC Gplus Adapter for Salesforce, Genesys has provisioned most of your contact center resources for you in the Cloud. You just have a couple of setup tasks to perform in Salesforce:

After you have these components set up, you can use the Agent Setup user interface for agent provisioning and desktop configuration. See Agent Setup Administrators Guide.

This page was last modified on October 6, 2016, at 14:03.


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