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Installing the Gplus Adapter

Gplus Adapter for Salesforce is a soft phone that can be embedded in your Salesforce sales or service console or be accessed in a separate window that is launched from a Phone icon. The standard adapter has a fixed size and therefore the features and functionality is designed for a small screen space.

Only SFDC users with administrative privileges can make updates to soft phone settings.


To install the Gplus Adapter:

  1. Log into Salesforce and then navigate to the Install Package URL.
  2. Select All Users.
  3. After the installation is complete, go to Set-up.
  4. Expand the Customize tab, and then click Call Center.
  5. Click Manage Call Centers.
  6. Locate Genesys Gplus for Salesforce.
  7. Click Edit > Actions.
  8. Copy the following value and paste it into the CTI Adapter URL field:
  9. Click Save.
If you use Sandbox, use this URL in Step 1: https://<sandboxURL>/packaging/installPackage.apexp?p0=04to0000000C3VD.
This page was last edited on October 6, 2016, at 21:03.


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