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This information applies to SMS and Email channels only. Voice scripts are created in Designer.

A script is a file that combines the text, images and business rules, or set of instructions, sent out to a customer via a text message or Email.

Scripts can be very simple - involving only one-way communication with no interactive capabilities - or in the case of SMS, they can involve a dialog engine that enables interaction between the script and the customer.

Your account representative creates the script for you and can also edit the script and basic script attributes, such as response groups, message variables, and Email image resources.

This page was last modified on February 6, 2019, at 09:25.


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