To generate, schedule and view an account, campaign, or sub-campaign report, click the Reports tab.
Note that the report "day" for all Summary and Detail reports depends upon whether the time zone of the account is GMT or GMT+1, 2 or 3 time, such as in European countries, or GMT- time, such as in North American countries.
The report "day" for countries in GMT or GMT+ time is based on midnight to midnight in the Reports Time Zone. See Edit account information in the Settings section.
The report "day" for countries in GMT- time is based on 3AM-3AM ET.
The report "day" for Usage Reports is always based on midnight to midnight ET.
Account reports provide a record of what happened across all campaigns in your account for the selected time period. Account Contact Center Detail reports include a record for every Direct Connect attempt for every sub-campaign in the account within the report time frame. If multiple Direct Connect attempts are made in a single call, there is a record for each attempt.
Campaign reports provide a record of what happened over an entire campaign or for a range of dates within a campaign. The reports include combined information from all sub-campaigns that were run under the campaign. You can generate the reports for an entire campaign, a specified time period, or as an incremental report.
Sub-campaign reports provide a record of what happened for a single sub-campaign. You can generate the reports for an entire sub-campaign or for the previous day's sub-campaign activity.
Summary and Detail reports
Summary and Detail reports can be generated across an account, a campaign, or a sub-campaign.
Summary reports provide a performance overview of an account, campaign, or sub-campaign. These are typically two-page reports that list contact attempt results by status.
Detail reports provide a detailed breakdown of what happened for each contact in the list that was used for the account, campaign, or sub-campaign.