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Find an Account

Find and sign in to an account

To search for one or more accounts in your enterprise, and sign into an account:

  1. Sign in to Enterprise Manager and go to Accounts -> Find Accounts.
  2. Use either the Account Information or User Information option to enter the name or ID of the account you're looking for. Note: When using a multiple-field search, the account or user must match all information in all fields. In most cases, you should search based on one or two fields only.
  3. Click Find Accounts or Find Users, as appropriate, to start the search. The search results list appears, showing all accounts or users that met your search criteria.
  4. To sign in to any account in the list, click Sign In to the right of the account name, or to view or change the settings for an account, click the account name.

Account information

The following fields are available:

  • Account Name - Enter all or part of the account name.
  • Account ID - Enter all or part of the account ID assigned to the account by the system. (This is not the Client ID.) The account ID is a numeric value generated by the system.
  • Plan - Select a plan type from the Plan drop down list.
  • Creation Dates - To restrict your search to accounts created between a range of dates, use these drop-down lists to select the From and To dates of the range. Accounts created on and between the selected From and To dates are included in the search results.
  • Include Disabled Accounts - Select this option to include any disabled accounts in your enterprise in the search.

User information

The following fields are available:

  • First Name - Enter all or part of the first name of the user you want to find.
  • Last Name - Enter all or part of the last name of the user you want to find.
  • Email - Enter all or part of the email address for the accounts you want to find. For example, if you enter company.com, all accounts using the domain company.com in the account email address are returned by the search.
  • User ID - Enter all or part of the user ID (email address or, in limited cases, 10 digit phone number). If you enter company.com, all accounts using the domain company.com in the account email address are returned by the search.
  • Role - Select this option to select a role from the drop down list.

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This page was last modified on May 3, 2017, at 07:41.