Workspace Hardware Sizing Information
This topic describes the Genesys Interaction Workspace and Genesys Workspace Desktop Edition hardware and space requirements for various deployment methods for Agent Workstations, ClickOnce, and (Virtualized) Server. Workspace supports three main deployment methods:
- Local deployment in an agent workstation.
- The ClickOnce feature.
- A (virtualized) server, such as Citrix, or other. Refer to Genesys Supported Operating Environment Reference Guide for information about supported virtualized environments.
This chapter includes the following sections:
Agent Workstation Requirements
The following table shows the recommended hardware requirements for the Workspace host machine.
|Processor||Memory||Hard Drive||Graphic Card||Network|
|Intel Core 2 Duo CPU 2.6 GHz||2 GB||200 MB||DirectX 9.0+||xDSL / Lan|
NOTE: 4 GB of RAM is recommended when non-Genesys applications are being run concurrently, or to improve performance.
The following table shows the space that is recommended on the target workstations and the minimum network data transfer rate to deploy Workspace by using the ClickOnce feature.
|500 MB Free Space||1 GB LAN, or more|
The size of the Workspace downloads (without HTTP compression), including plugins, for each workstation are:
- Full-featured Workspace: 23 MB
- Workspace SIP Endpoint plugin: 23 MB
- Twitter, Facebook, and Genesys Agent Scripting plugins: 1 MB each
(Virtualized) Server Requirements
The following table shows the recommended hardware requirements for each session on the Centralized Workspace host machine in a virtualized server environment using either Microsoft Remote Desktop or Citrix Xenapp sessions.
|Memory||Hard Drive||Network Bandwidth ICA / PCoIP|
|600 MB (x64 OS)||35 to 50MB for Workspace and approximately 1 GB for logs. The requirement for logs is configurable and so might be more or less than this value.||< 10 KB / Sec|
For detailed information, please refer to the Workspace Deployment Guide