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Altocloud Chat Interaction

If you are set up to use the Genesys Altocloud plugin you will see the Altocloud tab on the right side of the Chat interaction window.

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Use the Altocloud tab to view the details of a contact's visit to your company website before and after they initiated a web chat interaction. This usually happens when your contact clicks a web chat widget, requests a quote, or requests more information.

The Genesys Altocloud Agent's Guide contains all the information that you, as an agent, need to understand and use the contents of the Altocloud tab.

Get Started

Using the Altocloud tab

For information about how to handle a chat interaction, go here.

Related Resources

The Workspace Desktop Edition User's Guide (English only) provides detailed lessons for using all the features of Workspace. You might find the following lessons useful:

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This page was last modified on January 29, 2019, at 11:11.

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