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Voice Consultation

The Voice Consult functionality enables you to consult with an internal target or a contact about the current voice interaction.

During the consultation, you can transfer to the target or start a conference with the target. The target can choose not to accept your consultation, transfer, or conference request, and can choose to end the consultation. Voice consultations that are started from an active interaction enable the internal target to view case data, contact information, and history.

[+] Consult

[+] Transfer

[+] Conference

This page was last edited on June 3, 2014, at 14:41.


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