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Responses

The Responses view enables you to access a database of prewritten standard responses for your interactions. You can insert these responses as replies into any outbound interaction, such as an e-mail or a chat message, or you can read them to the contact during a phone interaction.

After inserting a response into an outbound interaction, such as an e-mail or a chat message, you can modify the contents of the text.

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This page was last modified on June 3, 2014, at 07:23.

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