The Responses view enables you to access a database of prewritten standard responses for your interactions. You can insert these responses as replies into any outbound interaction, such as an e-mail or a chat message, or you can read them to the contact during a phone interaction.
After inserting a response into an outbound interaction, such as an e-mail or a chat message, you can modify the contents of the text.[+] Responses
[+] Search and Filter
[+] Responses Explorer