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Outbound Push Preview Calls

Outbound Push-Preview Campaign calls enable you to make campaign calls by first previewing an interaction from a preset calling list and then connecting the call manually when the interaction window is displayed.

When your administrator loads an Outbound Push-Preview Campaign, you are informed by a pop-up notification. When your administrator starts an Outbound Push-Preview Campaign, you are informed by a second pop-up notification.

The Outbound Campaign notification enables you to acknowledge that you are ready to join the campaign by clicking OK.

If your status is Ready, a new Interaction Preview is displayed. Click Accept to display the Outbound Interaction Preview. Use the Interaction Preview to make an outbound call. Click Reject to return the record to the top of the calling list. If you do nothing, the interaction will be returned to the top of the calling list.


[+] Interaction Preview
[+] Interaction View
This page was last modified on June 3, 2014, at 06:37.

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