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Outbound Preview Calls

Outbound Preview Campaign calls enable you to make campaign calls by requesting an interaction from a preset calling list. You connect the call manually when the interaction window is displayed.

When your administrator loads an Outbound Preview Campaign, you are informed by a pop-up notification. When your administrator starts an Outbound Preview Campaign, you are informed by a second pop-up notification.

The Outbound Campaign notification enables you to retrieve a contact record from the campaign list by clicking Get Record or to acknowledge that you are ready to join the campaign by clicking OK.

If you click Get Record, a new Interaction Preview is displayed.

If you click OK, you must retrieve a campaign record manually. In your Workspace view, select the My Campaigns tab. Click the name of the campaign that you want to use. Click Get Record. A new Outbound Interaction Preview is displayed. Use the Outbound Interaction Preview to make an outbound call.

[+] Interaction Preview
[+] Interaction View
This page was last modified on June 3, 2014, at 06:35.


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