The Notepad is a feature that enables you to enter comments about the current interaction or about a selected interaction in the History database. The comments are stored as a part of the history for the contact. The contents of the Notepad can be viewed by any agent who views the contact's history.
The Notepad is available as a tab in the following views:
Type notes in the Notepad text field. Click Save to save the notes as part of the interaction.