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Main Window

The Main Window enables you to:

[+] 1. Manage your status


[+] 2. Manage your settings and preferences


[+] 3. Launch new interactions by using the Team Communicator


[+] 4. View your channels, history, statistics (KPIs) and contact-center statistics in My Workspace


[+] 5. Access your workbins


[+] 6. Manage contacts


[+] 7. Manage your active interactions by using the Interaction Bar


[+] 8. View your messages


[+] 9. Accept or reject inbound interactions by using the Interaction Preview


[+] 10. Start an Instant Message session


[+] 11. Participate in an Outbound campaign


This page was last edited on June 3, 2014, at 12:35.

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