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Main Window

The Main Window enables you to:

[+] 1. Manage your status

[+] 2. Manage your settings and preferences

[+] 3. Launch new interactions by using the Team Communicator

[+] 4. View your channels, history, statistics (KPIs) and contact-center statistics in My Workspace

[+] 5. Access your workbins

[+] 6. Manage contacts

[+] 7. Manage your active interactions by using the Interaction Bar

[+] 8. View your messages

[+] 9. Accept or reject inbound interactions by using the Interaction Preview

[+] 10. Start an Instant Message session

[+] 11. Participate in an Outbound campaign

This page was last edited on June 3, 2014, at 12:35.


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