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Internal IM

This feature enables you to send an Instant Message (IM) to another agent (internal target) or receive an IM from an internal target. If you start the IM from an active Voice Interaction, you can share contact information with the IM target. You can transition from an IM consultation session to a voice consultation.


Important
Your account must be configured to use Internal Instant Messaging.

[+] Sending


[+] Receiving


[+] Consultation


[+] Voice Consultation

This page was last edited on June 3, 2014, at 13:31.

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