|Maintenance Notice - PDF Generation|
|Dynamic PDF generation for web-based content is temporarily unavailable. This maintenance affects dynamic PDF files that are generated from either the HTML-based page or manual that you are viewing. Links that normally allow this functionality have been hidden, and will reappear as soon as the feature is restored.
This feature enables you to send an Instant Message (IM) to another agent (internal target) or receive an IM from an internal target. If you start the IM from an active Voice Interaction, you can share contact information with the IM target. You can transition from an IM consultation session to a voice consultation.