Jump to: navigation, search

Contact History

The Contact History view enables you to view and manage previous interactions with a contact that you have selected from the Contact Directory or from the Information view of the current voice, chat, e-mail, or workitem interaction.

Use the Contact History view to do the following:

[+] Find

[+] Actions

[+] About

This page was last edited on June 13, 2014, at 12:53.


Comment on this article:

blog comments powered by Disqus