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Contact History

The Contact History view enables you to view and manage previous interactions with a contact that you have selected from the Contact Directory or from the Information view of the current voice, chat, e-mail, or workitem interaction.

Use the Contact History view to do the following:

[+] Find
[+] Actions
[+] About
Retrieved from "https://docs.genesys.com/Documentation:IW:Help:History:8.5.0 (2019-09-15 00:25:30)"
This page was last modified on June 13, 2014, at 05:53.

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