Maintenance Notice - PDF Generation
Dynamic PDF generation for web-based content is temporarily unavailable. This maintenance affects dynamic PDF files that are generated from either the HTML-based page or manual that you are viewing. Links that normally allow this functionality have been hidden, and will reappear as soon as the feature is restored.

Note: Access to static files, including PDF files that are not dynamically generated from our web-based content, is unaffected.

Jump to: navigation, search

Chat Tasks Overview

Chat tasks enable you to handle chat interactions with contacts and internal targets.

  • Chat Interaction—Enables you to view all of the information that is necessary to handle a chat interaction with a contact.
  • Chat Consultation—Enables you to consult with another agent about the current chat interaction. Chat consultations that are started from an active interaction enable your internal target to view case data, contact information, and history, as well as the live transcript of the communication with the external contact. The target agent can choose not to accept your consultation request. You can also transfer or conference your call from an Active Consultation to the consultation target.
This page was last edited on November 7, 2013, at 19:44.


Comment on this article:

blog comments powered by Disqus