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Inactivity Timeout

For your security and the security of your company, Workspace might be configured by your administrator to become locked after a specific period of time during which neither your mouse nor keyboard is used. This feature protects you from unwanted system access, if you walk away from your workstation without locking it.

When the specified time period of inactivity is reached, all of the open Workspace windows on your desktop are minimized, and the Reauthenticate view is displayed.

To unlock Workspace, you must enter in the Reauthenticate view the password that was used to log in the locked application, then click Authenticate. Click Cancel to log off all channels and exit the application.

Your status might be set to Not Ready. To change your status, use the My Status view.

All Workspace windows are minimized when the application is locked, except for the following windows, which are locked but remain visible:

  • Interaction notifications (with Case Information hidden during lock-out)
  • System-tray icon

System notices are not locked. When Workspace times out, a system-message notification is displayed to alert you that Workspace has timed out.

Click Show to view the message. Click Dismiss to dismiss the notification.

If you clicked Show, click OK to dismiss the message.

This page was last modified on November 21, 2013, at 08:20.


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