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Workbins

DevGuide2.png Purpose: To provide information about customizable commands.

Learn about Workbin Commands

These commands manage selections in workbins.
Important
Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

Managing Workbin Selections

The following commands cover:

  • Selections in workbins;
  • Push and Pull interactions.
Chains of Commands to Manage Workbin Selections
Default Commands Parameters
Chain InteractionFilterSelected
  • InteractionFilterSelected
  • WorkbinName: string<ref name="string" >System.string</ref>
  • WorkbinNameDisplay: string<ref name="string" />
  • WorkbinGroupName: string<ref name="string" />
  • WorkbinGroupNameDisplay: string<ref name="string" />
Chain InteractionPossibleToMoveToWorkbin
  • IsContactModified
  • CaseId: String<ref name="String" >System.String</ref>
  • IsWorkbinDestinationDefined
  • WorkbinId: String<ref name="String" />
  • WorkbinOptionName: String<ref name="String" />
  • CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" >Genesyslab.Desktop.Modules.OpenMedia.Model.Interaction.IInteractionOpenMedia</ref>
  • IgnoreInteractionFromWorkbinId: String<ref name="String" />
    Added in 8.5.0
Chain InteractionManagementMarkDone
  • MediaTypeMarkDone
  • mediaType: String<ref name="String" />
Chain InteractionManagementMoveToQueueById
  • Confirm
  • ActionToConfirm: String<ref name="String" />
  • ConfirmParentWindow: Window<ref name="Window" > System.Window.Window</ref>
  • PlaceInQueue
  • CommandParameter: String<ref name="String" />
  • Destination: String<ref name="String" />
  • AddRecentCall
  • RecentIndex: ObjectTC<ref name="ObjectTC" >Genesyslab.Desktop.Modules.TeamCommunicator.ObjectTC</ref>
Chain InteractionManagementMoveToWorkbinById
  • Confirm
  • ActionToConfirm: String<ref name="String" />
  • ConfirmParentWindow: Window<ref name="Window" />
  • MoveToWorkbin
  • CommandParameter: String<ref name="String" />
  • DestinationId: String<ref name="String" />
  • DestinationParameter: String<ref name="String" />
  • AddRecentCall
  • RecentIndex: ObjectTC<ref name="ObjectTC" />
Chain InteractionManagementSetAttachedData
  • TeamLeadSetAttachedData
  • CommandParameter: String<ref name="String" />
Chain MultipleInteractionsActionFromWorkbinById
  • Confirm
  • ConfirmMessageText: String<ref name="String" />
  • ConfirmParentWindow: Window<ref name="Window" />
  • MultipleInteractionsCommand
  • nbInteractions: Int32<ref name="Int32" > System.Int32</ref>
  • interactionId + i: String<ref name="String" />
  • mediaType + i: String<ref name="String" />
  • BasicActionNameBasicActionNameDicoId: String<ref name="String" />
    Renamed in 8.5
  • SingleActionChainOfCommandName: String<ref name="String" />
Chain SetAttachedDataAndPutBack
  • EsdkSetAttachedData
  • CommandParameter: IOpenMediaInteraction<ref name="IOpenMediaInteraction" > Genesyslab.Enterprise.Model.Interaction.IOpenMediaInteraction</ref>
  • UserData: KeyValueCollection<ref name="KeyValueCollection" >Genesyslab.Enterprise.Commons.Collections.KeyValueCollection</ref>
  • PutBack
  • UpdateCaseDataInteractionsFilter
  • CommandParameter: IOpenMediaInteraction<ref name="IOpenMediaInteraction" />
  • UserData: KeyValueCollection<ref name="KeyValueCollection" />
  • ParentView: IWorkbinsView<ref name="IWorkbinsView" >Genesyslab.Desktop.Modules.OpenMedia.View.WorkbinsView.IWorkbinsView</ref>
Chain WorkbinPreSelectedByName
  • ShowSelectedDetail
Chain WorkbinPullInteraction
  • ShowSelectedDetail
Chain WorkbinPushInteraction
  • ShowSelectedDetail
Chain WorkbinSelected
  • NewWorkbinSelected
  • WorkbinName: string<ref name="string" > System.string</ref>
  • WorkbinNameDisplay: string<ref name="string" />
  • WorkbinGroupName: string<ref name="string" />
  • WorkbinGroupNameDisplay: string<ref name="string" />

References

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This page was last modified on April 16, 2014, at 12:01.

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