Jump to: navigation, search

Callback

DevGuide2.png Purpose: To provide information about callback commands.

Learn about Callback Commands

The commands in this page are restricted to callback operations. However, callback interactions are extended open media interactions and can be used as such in open media commands.

You can also use specific Open Media which apply to open media interactions in some GUI components.
Important
Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

Managing Callback Interactions

Open media commands cover the following features (this list is not exhaustive):

  • Accept and decline;
  • Place in queue;
  • Transfer;
  • Move to workbins.
Chains of Commands to Manage Callback Interactions
Default commands Parameters
Chain InteractionCallbackAccept
  • AcceptCallback
  • CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia">Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.IInteractionOpenMedia</ref>
  • Extensions: KeyValueCollection<ref name="KeyValueCollection" > Genesyslab.Enterprise.Commons.Collections.KeyValueCollection</ref>
Chain InteractionCallbackActiveCustomerSession
  • ActiveCustomerSessionCallback
  • CommandParameter: IInteractionCallback<ref name="IInteractionCallback" > Genesyslab.Desktop.Modules.Callback.Model.Interactions.IInteractionCallback</ref>
Chain InteractionCallbackCompleteCustomerSession
  • CompleteCustomerSessionCallback
  • CommandParameter: IInteractionCallback<ref name="IInteractionCallback" />
Chain InteractionCallbackDecline
  • DeclineCallback
  • CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" />
  • Reasons: KeyValueCollection<ref name="KeyValueCollection" />
  • Extensions: KeyValueCollection<ref name="KeyValueCollection" />
  • Close
  • CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" />
Chain InteractionCallbackIsPossibleToClose
  • IsPossibleToClose
  • CommandParameter: IInteractionCallback<ref name="IInteractionCallback" />
Chain InteractionCallbackParkParent
  • ParkCallback
  • CommandParameter: IInteraction<ref name="IInteraction" >Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteraction</ref>
Chain InteractionCallbackPullParent
  • PullCallback
  • CommandParameter: IInteraction<ref name="IInteraction" />
  • IW_WebcallbackInteractionId: String<ref name="String">System.String</ref>
Chain InteractionCallbackWorkflow
  • RescheduleCallback
  • CommandParameter: IInteractionCallback<ref name="IInteractionCallback" />
  • UpdateInteractionUCS
  • CommandParameter: IInteraction<ref name="IInteraction" />
  • MarkProcessedCallback
  • CommandParameter: IInteractionCallback<ref name="IInteractionCallback" />


Commands common to all interactions
Chain InteractionSetAttachedDataWithDelay

SetAttachedData

  • CommandParameter: IInteraction
  • AttachedData: KeyValueCollection
Chain BundleClose

GetAttachedDataInformationUCS

CommandParameter: IInteractionsBundle - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteractionsBundle

UpdateNotePadForVoice

  • CommandParameter: IInteractionsBundle

ResetInteractionChatConsultation

CommandParameter: IInteractionsBundle

IsContactModified

  • CaseId: String

IsPossibleToClose

CommandParameter: IInteractionsBundle

CompleteDispositionCodeOnBundle

CommandParameter: IInteractionsBundle

Close

CommandParameter: IInteractionsBundle

StopInteractionVoiceUCS

  • CommandParameter: IInteractionsBundle

GetOutboundPreviewRecord

CommandParameter: ICampaign - Genesyslab.Enterprise.Model.Interaction.ICampaign

<references />

This page was last modified on April 16, 2014, at 12:41.

Feedback

Comment on this article:

blog comments powered by Disqus