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Tables Of Supported Systems

General System Requirements

The Table - Workspace Deployment Client-Side Platform Supported Operating Systems lists the supported operating systems for client-side deployment of Workspace.

Workspace Deployment Client-Side Platform Supported Operating Systems
Operating System
Microsoft Windows 8.0 / 8.1
Microsoft Windows 7
Microsoft Windows 2008
Microsoft Windows Vista
Tip
In 64-bit operating systems (x64), Workspace Desktop runs as a 32-bit application to limit memory usage.

The Table - Workspace Deployment Supported Virtualized Platforms lists the supported virtualized platforms for client-side deployment of Workspace.

Workspace Deployment Supported Virtualized Platforms
Virtualized Platform
Citrix XenDesktop 5.6
Citrix XenApp 5 and 6.x
VMWare View 5.x
VMWare ThinApp 4.6

ClickOnce Deployment System Requirements

The Table - Workspace Deployment Server-Side Platform Supported Operating Systems lists the supported operating systems for server-side deployment of ClickOnce and Workspace.

Workspace Deployment Server-Side Platform Supported Operating Systems
OS Version range
Microsoft Windows Server/Intel 32-bit & 64-bit 2008, 2008 R2
Solaris/Sparc 32-bit 10
Solaris/Sparc 64-bit 10
Linux RHEL 5.0 - 32-bit, 6.0 - 64-bit, 7.0 64-bit native (for central deployment server only)

ClickOnce requires one of the web server applications that are listed in the Table - Workspace Supported Web Server Applications.

Workspace Supported Web Server Applications
Web server Version range
Apache 2.2
IIS 6, 7, 7.5

The Table - Workspace Client-Side Platform Supported Browsers lists the supported client-side browsers for a ClickOnce deployment.

Workspace Client-Side Platform Supported Browsers
Browser Version range
Microsoft Internet Explorer 8+
Mozilla FireFox (a)(b) 3+
Google Chrome 30+

(a) To use Mozilla Firefox, you must install the following add-on : "Microsoft .NET Framework Assistant". This add-on enables you to start the application directly and have Framework .NET detection. This add-on is found here: Microsoft .NET Framework Assistant

(b) If you have Microsoft .NET Framework Assistant 1.3.0 or higher installed, then the publish.htm page might not detect the installed prerequisites and might display a warning. In this case, click on the launch link.

(c) To use Google Chrome, you must install the following add-on "ClickOnce for Google Chrome" from Chrome Web Store : ClickOnce for Google Chrome

Supported Switches

The following switches are supported:

  • Avaya Communication Server
  • SIP Server
  • Alcatel OmniPCX Enterprise (OXE)/A4400
  • Cisco CallManager (CM) IP PBX
  • EADS Telecom Intecom E Series
  • EADS Telecom Intecom M6880 PointSpan
  • Ericsson MD110
  • Ericsson MX-ONE
  • Nortel Communication Server 1000
  • Nortel Communication Server 2000/2100
  • NEC Small TDM
  • NEC Large TDM
  • NEC Small Hybrid
  • NEC Large Hybrid
  • NEC SV7000
  • Spectrum
  • Siemens HiPath 4000 v (including family: 4000, 4300, 4500, 4900)

See Supported Operating Environment Reference Guide for a list of switches that are supported by the Workspace Voice Section. To achieve full support of the following switches, configure the place at which the agent logs in as described in the following tables, for the following DN configurations:

  • Place Configuration for Agent Login: 2 DNs (1 Extension and 1 Position)
Place Configuration for Agent Login: 2 DNs (1 Extension and 1 Position)
Switches DN in Configuration Manager Agent login in Configuration Manager DN ID reflected
Nortel Communication Server 1000 with SCCS/MLS (formerly Nortel Symposium and Nortel Meridian 1)Nortel Communication Server 2000/2100 (formerly DMS 100)NEC APEX (American Version)NEC SV7000 2 DNs:
  • 1 Extension
  • 1 ACD Position
No constraint 1 Voice DN (ACD Position number)
  • Place Configuration for Agent Login: 1 DN or More
Place Configuration for Agent Login: 1 DN or More
Switches DN in Configuration Manager Agent login in Configuration Manager DN ID reflected
Ericsson MD110Ericsson MX-ONENEC SV7000 1 DN or more:
  • 1 Extension (ODN)
  • n= 0/1 ACD Positions (ADN)
No constraint 1 Voice DN (Extension number)
  • Place Configuration for Agent Login: 1 DN (1 Extension or 1 Position)
Place Configuration for Agent Login: 1 DN (1 Extension or 1 Position)
Switches DN in Configuration Manager Agent login in Configuration Manager DN ID reflected
Avaya Definity G3Cisco CallManagerEADS Telecom M6500EADS (Intecom) EEADS (Intecom) Point SpanRockwell SpectrumSiemens HiPath 4000 CSTA 3SIP Server 1 DN:
  • 1 Extension or
  • 1 ACD Position
No constraint 1 Voice DN (Extension number or ACD Position number)
  • Place Configuration for Agent Login: Alcatel OmniPCX Enterprise (OXE)/A4400-specific
Place Configuration for Agent Login: Alcatel OmniPCX Enterprise (OXE)/A4400-specific
Switches DN in Configuration Manager Agent login in Configuration Manager DN ID reflected
Alcatel OmniPCX Enterprise (OXE)/A4400 Agent Substitute In switch:
  • 1 Extension
  • 1 ACD Position

In place:

  • Shortcut to Extension only
LoginID equal to ACD Position number (T-server option: agent-substitute=true) Extension if logged outPosition if logged in
Alcatel OmniPCX Enterprise (OXE)/A4400 Agent emulated In switch:
  • 1 Extension

In place:

  • Shortcut to Extension
Not define position for login ID agent-substitute=true/false
Tip
In some cases, for some of the switches that are listed in the Table - Place Configuration for Agent Login: 2 DNs (1 Extension and 1 Position), an agent cannot see all of the DNs in the place configuration; sometimes only one DN is visible that includes the features of all of the other DNs.

For some switches you must set the following option in the switch annex or the DN annex to specify the operating mode of the switch:

Section: interaction-workspace

spl.switch-policy-label

Possible values:

For the Nortel CS 1000 switch:

  • Default Value: NortelMeridianCallCenter::MLS
  • Valid Values: NortelMeridianCallCenter::MLS, NortelMeridianCallCenter::SCCS

For the Nortel Communication Server 2000 switch:

  • Default Value: NortelDMS100
  • Valid Values: NortelDMS100, NortelDMS100::PDNMode
This page was last modified on June 12, 2014, at 11:09.

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