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Section queue-presence

error-level

  • Default Value: 10
  • Valid Values: A positive integer or a double value.
  • Changes take effect: When the application is started or restarted.
  • Description: The queuePresenceErrorLevel value. The value at which a statistic is considered to be at the upper threshold level.

statistic-name

  • Default Value: CurrNumberWaitingCalls
  • Valid Values: The name of a statistic server statistic queue.
  • Changes take effect: When the application is started or restarted.
  • Description: The queuePresenceStatisticName value. The name of the statistic that is used to evaluate presence for queues.

statistic-text

  • Default Values: interaction(s) waiting
  • Valid Value: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
  • Changes take effect: When the application is started or restarted.
  • Description: The queuePresenceStatisticText value. The text that is displayed next to the statistic value.

warning-level

  • Default Value: 5
  • Valid Values: A positive integer or a double value.
  • Changes take effect: When the application is started or restarted.
  • Description: The queuePresenceWarningLevel value. The value at which a statistic is considered to be at the warning level.
This page was last modified on November 4, 2013, at 13:25.

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