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Interaction Management Privileges

Added: 8.1.40x.xx

The following table lists the Interaction Management privileges in the Workspace Interaction Management Privileges section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role, allowing a Workspace privilege, and assigning a Role to an agent or agent group).

Interaction Management Privileges
Role privilege Description
Interaction Management - Can Use The agent is permitted to access the interaction queue management functions.
Interaction Management - Can Move to Queue The agent is permitted to move an interaction from a workbin or from a queue to a queue. Requires 'Workbins - Can Use My Workbins' or 'Workbins - Can Use My Team Workbins' or 'Interaction Queue Management - Can Use'.
Interaction Management - Can Move to Workbin The agent is permitted to move an interaction from a workbin or from a queue to a workbin. Requires 'Workbins - Can Use My Workbins' or 'Workbins - Can Use My Team Workbins' or 'Interaction Queue Management - Can Use'.
Interaction Management - Can Edit Case Data The agent is permitted to edit the case information of an interaction in a queue or a workbin. Requires 'Workbins - Can Use My Workbins' or 'Workbins - Can Use My Team Workbins' or 'Interaction Queue Management - Can Use'.
This page was last modified on May 30, 2014, at 07:39.

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