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Interaction Bar Options

interaction-bar.detail-tooltip.max-height

  • Default Value: 164
  • Valid Values: An integer value greater than or equal to 0.
  • Changes take effect: Immediately.
  • Description: Sets the maximum height, in pixels, of the tooltip for interaction details of Interaction Bar items. The tooltip can contain the chat transcript, the body of an e-mail and so on.

interaction-bar.enable-quick-access

Added: 8.5.000.xx
  • Default Value: true
  • Valid Values: true, false.
  • Changes take effect: Immediately.
  • Description: Enables agents to access the legacy (pre-8.5.0) interaction display mode that displays interactions in independent windows by specifying the value false. Note: In legacy mode, the Main Window layout is the same as when Quick Access is enabled: the interaction bar is located on the right of the Team Communicator control (instead of below it, as in the 8.1.4 release), and the Supporting Views are accessible from the ‘hamburger’ menu (instead of the toolbar buttons, as in the 8.1.4 release).

interaction-bar.quick-access-modes

Added: 8.5.000.xx
  • Default Value: Pinned,Floating
  • Valid Values: Pinned,Floating.
  • Changes take effect: At the next interaction.
  • Description: Specifies the list of modes that are available when interactions are displayed in "quick access" mode. The available modes are:
    • Pinned — The interaction view occupies the full available size and is shared with Supporting Views such as Contact and My Channels.
    • Floating — The interaction view is contained in a floating window that is displayed above any other kind of content and that fits to the size of the content. This view cannot display content such as the Contact Profile or Responses views.
    • Pinned,Floating — The agent can switch from one mode to the other by using a dedicated control. This option is not applicable if the value of the interaction-bar.enable-quick-access is set to false. For a given media type, this option can be overridden by option the interaction-bar.quick-access-modes.<media-type> option.

interaction-bar.quick-access-modes.<media-type>

Added: 8.5.000.xx
  • Default Value: Pinned,Floating
  • Valid Values: Pinned,Floating.
  • Changes take effect: At the next interaction.
  • Description: Use this option as a template to specify the list of modes that are available when interactions are displayed in "quick access" mode. The available modes are:
    • Pinned — The interaction view occupies the full available size and is shared with Supporting Views such as Contact and My Channels.
    • Floating — The interaction view is contained in a floating window that is displayed above any other kind of content and that fits to the size of the content. This view cannot display content such as the Contact Profile or Responses views.
    • Pinned,Floating — The agent can switch from one mode to the other by using a dedicated control. This option is not applicable if the value of the interaction-bar.enable-quick-access is set to false.
This page was last edited on March 12, 2014, at 20:58.

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