Maintenance Notice - PDF Generation
Dynamic PDF generation for web-based content is temporarily unavailable. This maintenance affects dynamic PDF files that are generated from either the HTML-based page or manual that you are viewing. Links that normally allow this functionality have been hidden, and will reappear as soon as the feature is restored.


Note: Access to static files, including PDF files that are not dynamically generated from our web-based content, is unaffected.

Jump to: navigation, search

Installing The Workspace Desktop Edition SIP Endpoint

The Workspace Desktop Edition SIP Endpoint is an optional plug-in for Workspace. It is available as a separate IP that you install from a separate CD/DVD. Install the Workspace Desktop Edition SIP Endpoint after you install the Workspace application on your server, but before you run the Workspace Deployment Manager.

If you deploy Workspace Desktop Edition SIP Endpoint as part of a ClickOnce deployment, the behavior of the ClickOnce download depends on the privileges that are assigned to the agent who is logging in. If the agent is granted the privilege to execute a local Workspace Desktop Edition SIP Endpoint, the following files are downloaded to the agent workstation:

  • The SIP Endpoint Communication plug-in (part of Workspace runtime)
  • The Workspace Desktop Edition SIP Endpoint executable and associated assemblies.

Procedure

Installing the Workspace SIP Endpoint

Purpose: To install the Workspace Desktop Edition SIP Endpoint on your web server, an agent workstation, or a development workstation.

Prerequisites

Start

  1. On your desktop, open the Workspace Desktop Edition SIP Endpoint disc or the Workspace Desktop Edition SIP Endpoint IP and double-click the Setup.exe file.
    You might be asked to reboot your system to delete or rename certain system files before the Installation Wizard runs.
    The Genesys Installation Wizard launches and the Welcome panel is
    displayed.
  2. On the Welcome panel, do one of the following:
    • Click Next to begin the installation procedure.
    • Click Cancel to exit the Genesys Installation Wizard.
    • Click About to open the Workspace SIP Endpoint ReadMe in your default browser.

    If you clicked Next, the Select Installed Application panel is displayed (see the Figure - Select Installed Application Panel of the Genesys Installation Wizard).
    Select Installed Application Panel of the Genesys Installation Wizard
  3. The Select Installed Application panel enables you to select the Workspace application instance to which you want to add Workspace Desktop Edition SIP Endpoint as a plug-in.
    The Genesys Installation Wizard searches the target computer for an installed version of Workspace. Select the version of Workspace in the location in which you want Workspace Desktop Edition SIP Endpoint to be installed.
    The Application Properties pane displays the name, version, and location of the selected Workspace application (see the Figure - Select Installed Application Panel of the Genesys Installation Wizard).
  4. After you have selected the version of Workspace that you want to use with Workspace Desktop Edition SIP Endpoint, do one of the following:
    • Click Next to proceed to the next panel.
    • Click Cancel to exit the Genesys Installation Wizard.
    • Click Back to return to the previous panel.

    If you clicked Next, the Ready to Install panel is displayed.
  5. On the Ready to Install panel do one of the following:
    • Click Install to install Workspace Desktop Edition SIP Endpoint on your web server, development workstation, or agent workstation.
    • Click Back to return to the Select Installed Application panel.
    • Click Cancel to exit the Genesys Installation Wizard.

    If you clicked Next, Workspace Desktop Edition SIP Endpoint is installed in the location that you specified. When installation is complete, the Installation Complete panel is displayed.
  6. Click Finish to exit the Genesys Installation Wizard.
    A folder that is named WorkspaceDesktopEditionSIPEndpoint is created in the Workspace folder. The WorkspaceDesktopEditionSIPEndpoint folder contains the Workspace Desktop Edition SIP Endpoint application and associated files.
    After the Workspace Desktop Edition SIP Endpoint application is installed on the agent or developer workstation, or after it is downloaded by the ClickOnce application (see Deploying The ClickOnce Application On Your Web Server), and after the agent is granted permission to use the application, agents must login Workspace on a Place that is associated with a SIP DN to start the Workspace Desktop Edition SIP Endpoint. The Workspace Desktop Edition SIP Endpoint process is started automatically when Workspace application is being initialized.

End

Next Steps

This page was last edited on April 10, 2014, at 17:57.

Feedback

Comment on this article:

blog comments powered by Disqus