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IM Options

im.agent.prompt-color

  • Default Value: #FF385078
  • Valid Values: Valid hexadecimal (HTML) color code.
  • Changes take effect: Immediately.
  • Description: Specifies the color of the prompt for the messages that are entered by the agent in the IM view.

im.agent.text-color

  • Default Value: #FF000000
  • Valid Values: Valid hexadecimal (HTML) color code.
  • Changes take effect: Immediately.
  • Description: Specifies the color of the text of the messages that are entered by the agent in the IM view.

im.auto-answer

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: Immediately.
  • Description: Specify whether an IM interaction is automatically answered when a TServer Ringing event is received. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

im.new-message-bell

Modified: 8.5.000.xx
  • Default Value: ""
  • Valid Values: Letters A to Z and a to z. Numbers 0 through 9. All special characters that are valid Windows file names.
  • Changes take effect: Immediately.
  • Description: Specify the new Instant Message sound configuration string -- for example: Sounds\bell.mp3|7|0|primary
    The value has four components that are separated by the character '|':
  1. The file name and folder relative to the application folder.
  2. The priority -- The higher the integer the higher the priority.
  3. The duration:
    1. 0 means play the whole sound one time.
    2. An integer > 0 means a time, in milliseconds, to play and repeat the sound.
  4. Specify whether tones are played on the default audio device, a secondary audio device, or both. If no value is specified for this flag, the value |primary is used by default.

im.other-agent.prompt-color

  • Default Value: #FFD88000
  • Valid Values: Valid hexadecimal (HTML) color code.
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the color of the text of the messages that are entered by the target agent in the IM view.

im.other-agent.text-color

  • Default Value: #FF000000
  • Valid Values: Valid hexadecimal (HTML) color code.
  • Changes take effect: Immediately.
  • Description: Specifies the color of the text of the messages that are entered by the target agent in the IM view.

im.prompt-for-end

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: At the next interaction.
  • Description: Specifies whether Workspace displays a confirmation message when the agent clicks End during an Instant Messaging session.
    This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

im.ringing-bell

Modified: 8.5.000.xx
  • Default Value: ""
  • Valid Values: Letters A to Z and a to z. Numbers 0 through 9. All special characters that are valid Windows file names.
  • Changes take effect: Immediately.
  • Description: Specify the ringing Instant Message sound configuration string -- for example: Sounds\bell.mp3|7|0|primary
    The value has four components that are separated by the character '|':
  1. The file name and folder relative to the application folder.
  2. The priority -- The higher the integer the higher the priority.
  3. The duration:
    1. 0 means play the whole sound one time.
    2. An integer > 0 means a time, in milliseconds, to play and repeat the sound.
  4. Specify whether tones are played on the default audio device, a secondary audio device, or both. If no value is specified for this flag, the value |primary is used by default.

im.system.text-color

  • Default Value: #FF8C8C8C
  • Valid Values: Valid hexadecimal (HTML) color code.
  • Changes take effect: Immediately.
  • Description: Specifies the color of the text of the system messages in the IM view.

im.time-stamp

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: Immediately.
  • Description: Specifies whether the timestamp is displayed in the transcript area.

im.toast-timeout

  • Default Value: 10
  • Valid Values: An integer from 0 to MAXINT.
  • Changes take effect: At the next interaction.
  • Description: Defines the duration, in seconds, that the IM interaction notification is displayed in the Information area of the Main Window before the IM is rejected. The value 0 means that the Interactive Notification is displayed until the agent accepts the instant message invitation.
This page was last modified on June 24, 2015, at 08:10.

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