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General Options

general.configuration-business-attribute-cache-preload

Added: 8.5.000.xx
  • Default Value: ""
  • Valid Values: A comma-separated value list of valid Business object names or $All$
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the list of Business Attribute objects that are loaded and cached at login time.
    • If $All$ is configured, all the Business Attribute objects that are contained in the Agent’s Tenant and on which the Agent has Read Access, are pre-loaded at login time.
    • Pre-loading these objects means that dynamic access to Configuration Server during the critical phase of interaction notification is not required.

general.configuration-transaction-cache-preload

Added: 8.5.000.xx
  • Default Value: ""
  • Valid Values: A comma-separated value list of valid Transaction object names or $All$
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the list of Transaction objects of type 'List' that are loaded and cached at login time.
    • If $All$ is configured, all the Transaction objects of type 'List' that are contained in the Agent’s Tenant and on which the Agent has Read Access, are pre-loaded at login time.
    • Pre-loading these objects means that dynamic access to Configuration Server during the critical phase of interaction notification is not required.

general.configuration-update-notification

Modified: 8.5.000.xx
  • Default Value: All
  • Valid Values: A comma-separated value list of one or more items that are to be notified: None,All,ThisAgent,ThisApplication,ThisTenant,Transactions,Persons,Skills,AgentGroups,DNs,BusinessAttributes,BusinessAttributeValues,Script
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the list of Configuration Server objects that require notification when there is an update.
    Note: for legacy purposes, the value ThisAplication is also supported. This value was introduced erroneously in Workspace 8.1.

general.gad.attached-data

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: At the next interaction.
  • Description: Specifies whether attached data keys are added. If this option is set to true, Workspace adds to the attached data the equivalent of GAD Keys. In the case in which routing base is used, Workspace adds the following keys: GD_TransferTargetType,GD_TransferTargetId

general.non-unicode-connection-encoding

  • Default Value: ""
  • Valid Values: .Net Name of Code Page Identifier
  • Changes take effect: When the application is started or restarted.
  • Description: This option specifies the code page encoding that is used to connect to back-end servers that do not rely on Unicode communication (all back-end servers except UCS). The possible values can be obtained from the ".Net Name" column of the Code Page Identifier that is defined in the following document: http://msdn.microsoft.com/en-us/library/windows/desktop/dd317756(v=vs.85).aspx
    When this option is empty, the applied encoding corresponds to the language for non-unicode programs, which is also known as the system-locale of the agent Workstation.
This page was last edited on May 7, 2015, at 12:40.

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