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Functionality Overview

These topics introduce the functionality of Workspace. For details about using the functionality, refer to the Workspace 8.5 User's Guide and Workspace Context-Sensitive Help.

Workspace provides a secure agent interface to the Genesys 8 Suite. The functionality of Workspace is controlled for each agent by Role Based Access Control (RBAC). This section describes the functionality in general terms. Refer to the Workspace 8.5 User's Guide and Workspace Context-Sensitive Help for detailed explanations of the functionality and interface use.

The general functionality of Workspace is described in the following topics:


Refer to the Workspace User's Guide and Workspace Context-Sensitive Help for detailed explanations of how to use Workspace. For information about configuring the Main View, see Main view.

This page was last modified on February 18, 2014, at 11:51.

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