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Enabling Internal And External Communications

Refer to Framework 8.1 Genesys Administrator Help and Genesys Administrator Deployment Guide for detailed information on how to use Genesys Administrator and Management Framework to configure access permissions.

  • SIP Endpoint—Workspace Desktop Edition SIP Endpoint
  • Call features—Enabling Team Communicator Calling Features
  • Outbound—Outbound Campaign functionality
  • E-Mail—Enabling the E-Mail Channel
  • Chat—Enabling the Chat Channel
  • SMS—Enabling the SMS Channel
  • Workitems—Enabling the Workitems feature
  • Workbins—Enabling the Workbins feature
  • IM—Enabling the Instant Messaging Channel
  • Disposition Codes—Enabling the Disposition Code feature
  • History—Enabling the Contact History feature
  • Case—Enabling editing of case information
  • Responses—Enabling the Standard Responses feature
  • Messages—Enabling the Broadcast Messages feature
  • Team Leads—Enabling agents to be Team Leads
This page was last modified on May 30, 2014, at 07:05.


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