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Enabling the Workbins feature

Procedure

Enabling an agent to use agent, place, agent group, or place group Workbins

Purpose:

To enable an agent to use agent, place, agent group, or place group Workbins to receive and/or store contact interactions for future processing.
Prerequisites

  • Genesys Administrator 8.0.2 or higher, configured to show Advanced View.
  • A working knowledge of Genesys Administrator 8.
  • A Workspace Application object exists in the Configuration Database.
  • Workspace has a connection to Universal Contact Server and Interaction Server.
  • The Procedure: Enabling agents to manage contacts.

Start

  1. Use Genesys Interaction Routing Designer (IRD) or Genesys Composer to create a Workbin.
  2. In Genesys Administrator, create a reference to the Workbin in the Workspace Application object, following the generic rule: workbin.<media_type>.<workbin-nick-name>=<workbin-script-name>
    Refer to the Section: interaction-workspace and Workbin configuration option reference for a list of Workbin options and a description of how to configure them.
  3. Allow the Workbin privileges (see Workbin Access Privileges) for the role to which the agent is assigned (refer to the Procedure: Creating a Role and allowing a Workspace privilege and assigning a Role to an agent or agent group).
    • Can Use Workbins

End

This page was last modified on January 6, 2014, at 12:24.

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