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Outbound Campaign functionality

Procedure

Enabling an agent to use Outbound Campaign functionality call to a contact

Purpose:

To enable an agent to join an Outbound Campaign call to a contact that is stored in Outbound Contact Server (OCS).
Prerequisites

  • Genesys Administrator 8.0.2 or higher, configured to show Advanced View.
  • A working knowledge of Genesys Administrator 8.
  • Workspace Application object exists in the Configuration Database.

Start

  1. Allow the Outbound privileges (see Outbound Campaign Privileges) for the role to which the agent is assigned (refer to the Procedure: Creating a Role and allowing a Workspace privilege and assigning a Role to an agent or agent group).
  • Can Use
  • Can Reject Record
  • Can Cancel Record
  • Can Dial Alternative Chained Record
  • Can Get Next Preview Record
  • Can Use Push Preview
  • Can Mark Do Not Call
  • Can Set Call Result
  • Can Reschedule
  • Can Reschedule On New Number
  • Can Edit Record Data
  • Configure the Outbound options in the interaction-workspace section of the Workspace Application object (refer to the Outbound configuration option reference for a list of Outbound options and a description of how to configure them).
  • End

    This page was last modified on May 30, 2014, at 07:05.

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