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Outbound Campaign functionality


Enabling an agent to use Outbound Campaign functionality call to a contact


To enable an agent to join an Outbound Campaign call to a contact that is stored in Outbound Contact Server (OCS).

  • Genesys Administrator 8.0.2 or higher, configured to show Advanced View.
  • A working knowledge of Genesys Administrator 8.
  • Workspace Application object exists in the Configuration Database.


  1. Allow the Outbound privileges (see Outbound Campaign Privileges) for the role to which the agent is assigned (refer to the Procedure: Creating a Role and allowing a Workspace privilege and assigning a Role to an agent or agent group).
  • Can Use
  • Can Reject Record
  • Can Cancel Record
  • Can Dial Alternative Chained Record
  • Can Get Next Preview Record
  • Can Use Push Preview
  • Can Mark Do Not Call
  • Can Set Call Result
  • Can Reschedule
  • Can Reschedule On New Number
  • Can Edit Record Data
  • Configure the Outbound options in the interaction-workspace section of the Workspace Application object (refer to the Outbound configuration option reference for a list of Outbound options and a description of how to configure them).
  • End

    This page was last modified on May 30, 2014, at 07:05.


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