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Enabling editing of case information

Procedure

Configuring the Workspace application to enable an agent to edit case information

Purpose:

To enable an agent to edit the contents of case information.
Prerequisites

  • Genesys Administrator 8.0.2 or higher, configured to show Advanced View.
  • A working knowledge of Genesys Administrator 8.
  • A Workspace Application object exists in the Configuration Database.
  • One or more custom Case Information Business Attributes in the Configuration Layer.

Start

  1. In Genesys Administrator, open a Case Information Business Attribute.
  2. In the Attributes Values tab, open an attribute value.
  3. Select the Options tab.
  4. Add a new section named interaction-workspace.
  5. Configure the option according to the values in the table Business Attributes Configuration for the interaction-workspace section.
  6. Save your updates.

End

This page was last modified on January 6, 2014, at 12:08.

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