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Chat Privileges

The following table lists the Chat privileges in the Interaction Workspace Chat Access section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role, allowing a Workspace privilege, and assigning a Role to an agent or agent group).

Chat Privileges
Role privilege Description
Chat - Can Use Chat Channel The agent is permitted to use the chat media channel.
Chat - Can Decline The agent is permitted to reject chat interactions that are directed to the agent.
Chat - Can Release The agent is permitted to end chat interactions.
Chat - Can One Step Transfer The agent is permitted to use the instant-transfer functionality.
Chat - Can Two Step Transfer The agent is permitted to contact and chat (consultation) prior to transferring the chat interaction to the target.
Chat - Can One Step Conference The agent is permitted to use the instant-conference functionality.
Chat - Can Two Step Conference The agent is permitted to contact and chat (consultation) prior to starting a chat conference.
Chat - Can Push Url The agent is permitted to send URLs to contacts during chat interactions.
Chat - Can Set Interaction Disposition The agent is permitted to set the disposition code of a chat interaction.
Chat - Show Silent Monitoring The agent is permitted to know when a supervisor is monitoring the agent during a chat interaction.
This page was last modified on May 29, 2014, at 11:49.

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