As of Friday October 16th, access to restricted content on this site now requires you to log in with your Genesys account. If you don't have an account, you can request one at these locations: Request MyPartner Portal Account or Request My Support Account.
Jump to: navigation, search

Web Callback Options

webcallback.auto-answer

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: At the next interaction.
  • Description: Specifies whether a Web Callback interaction is automatically accepted when Interaction Server Invite event is received. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

webcallback.callback-information.header-foreground-color

Modified: 8.5.000.xx
  • Default Value: FFFFFFFF
  • Valid Values: Valid Hexadecimal (HTML) color code.
  • Changes take effect: At the next interaction.
  • Description: Specifies the color of the foreground of the Callback Information view frame of Web Callback interactions. Example #FFFFFFFF for white color. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

webcallback.auto-dial

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: At the next interaction.
  • Description: Specifies whether Callback Phone Number is automatically dialed when an Interaction Web Callback is accepted. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

webcallback.complete-queue

  • Default Value: ""
  • Valid Values: Name of a valid Script of type Interaction Queue
  • Changes take effect: Immediately.
  • Description: Specifies the Interaction Queue in which Web Callback interactions are placed when an agent marks one as Processed.

webcallback.park-queue

  • Default Value: ""
  • Valid Values: Name of a valid Script of type Interaction Queue
  • Changes take effect: Immediately.
  • Description: Specifies the Interaction Queue in which the parent Web Callback interaction is placed when an agent transfers a voice call that is created from a Web Callback interaction.

webcallback.reschedule-queue

  • Default Value: ""
  • Valid Values: Name of a valid Script of type Interaction Queue
  • Changes take effect: Immediately.
  • Description: Specifies the Interaction Queue in which Web Callback interactions are placed when an agent reschedules one and marks it as Processed.

webcallback.ringing-bell

Modified: 8.5.000.xx
  • Default Value: Sounds\Ring.mp3|10|-1|primary
  • Valid Values: All characters and special characters that comprise a valid Windows file path, '|' separator, and numeric values.
  • Changes take effect: At the next interaction.
  • Description: Specify the web callback ringing sound configuration string of a web callback is delivered to the agent. For example: Sounds\Ring.mp3|10|-1|primary
    The value has four components that are separated by the character '|':
  1. The file name and folder relative to the application folder.
  2. The priority. The higher the integer the higher the priority.
  3. The duration:
    1. -1 means plays and repeats until an explicit message stops it. For example, the established event stops the ringing sound.
    2. 0 means play the whole sound one time.
    3. An integer > 0 means a time, in milliseconds, to play and repeat the sound.
  4. Specify whether tones are played on the default audio device, a secondary audio device, or both. If no value is specified for this flag, the value |primary is used by default.


webcallback.webcallback-information.content

  • Default Value: Subject,PhoneNumber,Type,ScheduledDate,ContactTime,LocalTime,FormerAttempts
  • Valid Values: A comma separated list of items from the following list: Subject, PhoneNumber, Type, ScheduledDate, ContactTime, LocalTime, FormerAttempts, and Result
  • Changes take effect: At the next interaction.
  • Description: Specifies the callback data that is displayed in the Callback Information Area. The callback data entries are displayed in the order in which they appear in the list.

webcallback.webcallback-information.frame-color

Modified: 8.5.000.xx
  • Default Value: #FF17849D
  • Valid Values: Valid Hexadecimal (HTML) color code.
  • Changes take effect: At the next interaction.
  • Description: Specifies the color of the border of the Callback Information view frame of Web Callback interactions. Examples: #FFFFBA00 for a Gold color, #FF6F7074 for a Silver color, #FFB8400B for a Bronze color. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.
This page was last edited on March 27, 2015, at 16:43.

Feedback

Comment on this article:

blog comments powered by Disqus