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Web Callback Options

webcallback.auto-answer

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: At the next interaction.
  • Description: Specifies whether a Web Callback interaction is automatically accepted when Interaction Server Invite event is received. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

webcallback.callback-information.header-foreground-color

Modified: 8.5.000.xx
  • Default Value: FFFFFFFF
  • Valid Values: Valid Hexadecimal (HTML) color code.
  • Changes take effect: At the next interaction.
  • Description: Specifies the color of the foreground of the Callback Information view frame of Web Callback interactions. Example #FFFFFFFF for white color. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

webcallback.auto-dial

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: At the next interaction.
  • Description: Specifies whether Callback Phone Number is automatically dialed when an Interaction Web Callback is accepted. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

webcallback.complete-queue

  • Default Value: ""
  • Valid Values: Name of a valid Script of type Interaction Queue
  • Changes take effect: Immediately.
  • Description: Specifies the Interaction Queue in which Web Callback interactions are placed when an agent marks one as Processed.

webcallback.park-queue

  • Default Value: ""
  • Valid Values: Name of a valid Script of type Interaction Queue
  • Changes take effect: Immediately.
  • Description: Specifies the Interaction Queue in which the parent Web Callback interaction is placed when an agent transfers a voice call that is created from a Web Callback interaction.

webcallback.reschedule-queue

  • Default Value: ""
  • Valid Values: Name of a valid Script of type Interaction Queue
  • Changes take effect: Immediately.
  • Description: Specifies the Interaction Queue in which Web Callback interactions are placed when an agent reschedules one and marks it as Processed.

webcallback.ringing-bell

Modified: 8.5.000.xx
  • Default Value: Sounds\Ring.mp3|10|-1|primary
  • Valid Values: All characters and special characters that comprise a valid Windows file path, '|' separator, and numeric values.
  • Changes take effect: At the next interaction.
  • Description: Specify the web callback ringing sound configuration string of a web callback is delivered to the agent. For example: Sounds\Ring.mp3|10|-1|primary
    The value has four components that are separated by the character '|':
  1. The file name and folder relative to the application folder.
  2. The priority. The higher the integer the higher the priority.
  3. The duration:
    1. -1 means plays and repeats until an explicit message stops it. For example, the established event stops the ringing sound.
    2. 0 means play the whole sound one time.
    3. An integer > 0 means a time, in milliseconds, to play and repeat the sound.
  4. Specify whether tones are played on the default audio device, a secondary audio device, or both. If no value is specified for this flag, the value |primary is used by default.


webcallback.webcallback-information.content

  • Default Value: Subject,PhoneNumber,Type,ScheduledDate,ContactTime,LocalTime,FormerAttempts
  • Valid Values: A comma separated list of items from the following list: Subject, PhoneNumber, Type, ScheduledDate, ContactTime, LocalTime, FormerAttempts, and Result
  • Changes take effect: At the next interaction.
  • Description: Specifies the callback data that is displayed in the Callback Information Area. The callback data entries are displayed in the order in which they appear in the list.

webcallback.webcallback-information.frame-color

Modified: 8.5.000.xx
  • Default Value: #FF17849D
  • Valid Values: Valid Hexadecimal (HTML) color code.
  • Changes take effect: At the next interaction.
  • Description: Specifies the color of the border of the Callback Information view frame of Web Callback interactions. Examples: #FFFFBA00 for a Gold color, #FF6F7074 for a Silver color, #FFB8400B for a Bronze color. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.
This page was last modified on March 27, 2015, at 09:43.

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