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Active Call and Active Interaction Schema
The tables in this schema contain data regarding calls and interactions that are currently active. When ICON detects a new call or interaction, it adds a new record to the corresponding table. When a call or interaction is terminated by ICON, the record for that call or interaction is deleted from the table.
To resolve stuck calls and interactions efficiently, the data in these tables is read whenever ICON starts. At that time, all calls and interactions still in the tables are marked as terminated, which also removes them from the Active Call and Active Interaction tables.
Active Call and Active Interaction Schema Diagram
List of Tables
||This table contains information regarding the latest state of the interaction, according to information received from either the T-Server or Interaction Server applications.|
||This table contains information regarding the latest state of the interaction, according to the information supplied by a specific provider such as T-Server, Interaction Server, or Outbound Contact Server.|
List of Indexes
List of References
No tables in this schema have references.