Mid-call Change to MSML Call Not Reflected
SUMMARY: The word "not" was omitted from the description of this behavior, reversing the meaning.
The next publication of the GVP 8.5 Deployment Guide will include this revision:
CHAPTER: Chapter 2: GVP Architecture
SECTION: Reporting Server Functions
ADD "NOT" TO THIS NOTE:
| Note: GVP reporting is unable to track Media Server services use at the tenant level (by tenant or by application). Applications that use URS centric routing have the following reporting issue:|
During an MSML call into GVP, if SIP Server changes the X-Genesys-gsw-ivr-profile-name or the X-Genesys-gvp-tenant-id parameters in the middle of the call (e.g. applying different treatments that use different IVR profiles), the change is not reflected by Resource Manager, Media Control Platform or Reporting Server. All reporting for the call will be against the original IVR profile.