Outbound Application Usage Reporting Service
This report provides information for each IVR Profile on outbound calls made via SSG, aggregated over all the SSG’s in the deployment. Each report contains a manifest section.
Web Service Endpoint
This report is available at the web service endpoint /ems-rs/RT/applications/usage/outbound.
This report accepts the following Request URI parameters:
|app-id||This describes the set of app-id’s that the report will contain. If the app-id is not specified, then results for all IVR Profiles are returned.|
The report body is organized as a sequence of <ivr-app-usage > elements. Each of these elements contains the following information for an application:
- Pending/queued calls total
- Succeeded calls total
- Failed calls total
- Average time to complete a call
- Average attempts to complete a call
- Last time totals where updated
This report conforms to the RelaxNG schema IVROutboundUsageReport.rng. Download the GVP RNG Schemas An example report body for this report is as follows:
<ivr-app-usage-report> <ivr-app-usage> <application href="/applications/119" name="IVR1"> </application> <outbound queued="1" sucessfull="2" failed="3" avgtimetocomplete="3" avgattemptstocomplete="5" > </outbound> </ivr-app-usage> <ivr-app-usage> ... </ivr-app-usage> </ivr-app-usage-report>