Changes to Quality Assurance Review Functionality
Starting with version 8.0.200.09, the Adapter now lets an agent (or supervisor) handle Quality Assurance (QA) Review emails in the SAP UI.
In the [GPMC_Email] section of the Adapter application, set the qaReviewReject configuration option to 0.
Default Value: 1
Valid Values: 0, 1
Changes Take Effect: After restart
This option enables the forwarding of review emails that are assigned to Adapter users to a special queue (as defined by the qaReviewRejectQueue option in the [GPMC_Email] section).
Working with QA Review Emails
The Adapter manages emails for QA review as incoming email to SAP. The agent (or supervisor) can then reply or forward the emails to customers.