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Hardware and Software Specifications

This page documents standard specifications for installing GAAP software.

Hardware

See below for standard server specifications for installation of the GAAP software.

The Voice User Interface (VUI) server supports the runtime application that serves customer calls. This number of servers and their specification should be dimensioned based on the number of concurrent calls, or ports, of IVR to be supported.

The Graphical User Interface (GUI) server provides the Control Centre application that is used to design, configure, deploy, and monitor callflows. Only one GUI server can be active at a time. The specification for this does not depend on the number of IVR ports.

Specification VUI < 100 Ports VUI 250 Ports VUI 500 Ports GUI server
CPU 1 quad core (2.2GHz+) 2 quad core (2.2GHz+) 2 quad core (3.0GHz+) 1 quad core (2.2GHz+)
Memory 8GB RAM 8GB RAM 12GB RAM 8GB RAM
Network 2x GB NIC 2x GB NIC 2x GB NIC 2x GB NIC
Disk Space 60GB 60GB 60GB 60GB

Virtualization

GAAP is fully supported on VMware ESXi 4 and above. If you prefer to deploy on virtual infrastructure, the following standard server specifications must be provisioned.

Specification VUI < 100 Ports VUI 250 Ports VUI 500 Ports GUI server
Physical CPU 1 quad core (2.2GHz+) 2 quad core (2.2GHz+) 2 quad core (3.0GHz+) 1 quad core (2.2GHz+)
Physical Memory 16GB RAM 16GB RAM 16GB RAM 16GB RAM
Network 2x GB NIC 2x GB NIC 2x GB NIC 2x GB NIC
Disk Space 60GB 60GB 60GB 60GB
vWare
  • 2x vCPU
  • 8GB vRAM
  • 4x vCPU
  • 8GB vRAM
  • 4x vCPU
  • 12GB vRAM
  • 2x vCPU
  • 8GB vRAM

Notes

  • Standard server specifications are for installation of the GAAP Voice User Interface (VUI) and Graphical User Interface (GUI) components only on separate servers. It is assumed that the database will be located on its own server.
  • You must procure, supply and configure third-party software for functions such as as Automatic Speech Recognition (ASR) and Text-to-Speech (TTS).
  • You can increase the number of available ports by increasing the number of servers.
  • High availability requires n*2 servers deployed across a minimum of two physical machines.
  • Disk space requirements are sized for the storage volume/drive on each server to be available for the installation of GAAP and associated files and folders. It does not include sizing for the operating system or other system software.

Software

You must ensure the following components are installed on the servers outlined below before you install the GAAP software.

Server VUI Component Version
GAAP Server (VUI) Operating System
  • Windows Server 2012 R2 – 64 bit Standard Edition
  • Windows Server 2008 R2 – 64 bit Standard Edition
Application Servers Tomcat 7.0.61 – 64 Bit
Web Browser
  • Windows 7 – IE 11 - v11.0.9600.18426 u11.0.34
  • Microsoft Edge - v25.10586.0.0
  • Chrome - v52.0.2743.116 m
  • Firefox -v48.0
Java JDK 1.8 - 64 Bit
Database Servers MS SQL Server
  • MS SQL Server 2008 R2 Standard Edition - 10.50.2550.0
  • MS SQL Server 2012 Standard Edition - 11.0.5058.0
Oracle 11g
  • Oracle 11g Release 11.2.0.1.0 - Standard Edition
  • Oracle 12c Release 12.1.0.2 - Standard Edition
GAAP Server (GUI) Operating System
  • Windows Server 2012 R2 – 64 bit Standard Edition
  • Windows Server 2008 R2 – 64 bit Standard Edition
Application Servers Tomcat 7.0.78 – 64 Bit
Web Browser
  • Windows 7 – IE 11 - v11.0.9600.18426 u11.0.34
  • Microsoft Edge - v25.10586.0.0
  • Chrome - v52.0.2743.116 m
  • Firefox -v48.0
Java JDK 1.8 – 64 Bit
Database Servers MS SQL Server
  • MS SQL Server 2008 R2 Standard Edition - 10.50.2550.0
  • MS SQL Server 2012 R2 Standard Edition - 11.0.5058.0
Oracle 11g
  • Oracle 11g Release 11.2.0.1.0 - Standard Edition
  • Oracle 12c Release 12.1.0.2 - Standard Edition

IVR technologies and platforms

The GAAP Framework supports enterprise-scale Interactive Voice Response (IVR) technologies and platforms. The GAAP Framework is supported on the following combinations of components.

Vendor Component Version(s)
Genesys GVP Media Control Platform 8.5.120.66
Genesys GVP Resource Manager 8.5.120.62
Nuance Recognizer 10.2.6.2014101615 x86_64 - Package revision 14289
Nuance Vocalizer 6.0.4.2014102404
Vendor Component Version(s)
Genesys GVP Media Control Platform 8.1.700.44
Genesys GVP Resource Manager 8.1.700.61
Nuance Recognizer 9.0.14.2010062422
Nuance Vocalizer 5.0.3.2010071919
Vendor Component Version(s)
Genesys GVP Voice Platform Common 7.6.485.14
Genesys GVP IP Communications Server 7.6.485.06
Nuance Recognizer 9.0.14.2010062422
Nuance Vocalizer 5.0.3.2010071919

Standards and Protocols

The GAAP Framework supports industry-defined open standards and protocols. The following standards and protocols are supported.

Standard Version Description
Voice Extensible Markup Language (vXML) 2.1 Standard for designing phone-based application dialogs with callers.
Speech Recognition Grammar Specification (SRGS) 1.0 Standard to define syntax for representing grammars for use in speech recognition.
Semantic Interpretation for Speech Recognition (SISR) 1.0 Client-side grammar logic to validate grammars.
HTTP and HTTPS 1.1 Secure management of communication of data between GAAP and external sources.

GAAP Framework high-availability (HA) architecture

Refer to the following graphic for a deployment example of GAAP Framework and validated Microsoft SQL Server architecture in high-availability (HA).

GAAP350 Dep Architecture.png

This page was last edited on April 9, 2020, at 09:14.
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