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Social Messaging Server

Important
Social Messaging Server has reached End of Support (EOS) and it is no longer supported. Digital Messaging Server (DMS) is the successor to Social Messaging Server. For information on the latest version of DMS, refer to the Digital Messaging Server Guide.

Social Messaging Server is the eServices component that interfaces with social media sites to bring interactions into the Genesys system.

Pages in this chapter describe what you must do to deploy and use Social Messaging Server, including registering applications with the social media sites Facebook and Twitter.

Start your reading with either Creating a Facebook Account or Creating a Twitter Application.

You can also use Social Messaging Server with a Custom Media Channel Driver.

This page was last edited on February 24, 2021, at 06:45.
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