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Deploying Genesys Desktop Plugin with Tomcat

Procedure

  1. Run the Installation Package.
    The installation places the plugin files in the following GAD application directories:
     \< Genesys Application Desktop Root folder>	   (GAD root directory)
        \<webapps>				           (Installed applications root)
              \<gdesktop>			           (GAD application directory)
    


    After completing the installation, make the following adjustments to the web.xml file:

  2. Locate the web.xml file, normally in the <GAD_root\webapps\gdesktop\WEB-INF> folder. Analyze the file and find the description of the <web-app><servlet><servlet-name>initUAD</servlet-name> servlet.
  3. Add the following set of XML tags to this file:
    <init-param>
      <param-name>customFile</param-name>
      <param-value>/custom/custom.xml</param-value>
    </init-param>
    

    For example:

    <web-app>
     …… some other tags ….
        <servlet>
            <servlet-name>initUAD</servlet-name>
            <servlet-class>com.genesyslab.uadthin.InitUAD</servlet-class>
    …… some other tags ….
          <init-param>
                <param-name>customFile</param-name>
                <param-value>/custom/custom.xml</param-value>
            </init-param>
    …… some other tags ….
        <servlet>
    

More Information

See the Genesys Desktop Plugin page for information on configuration options, adding a social media site after deployment, and uninstalling.

This page was last modified on November 20, 2018, at 10:32.

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